CashMate

FAQ

Questions? We've got answers.

Everything you need to know about borrowing with CashMate. Can't find what you're looking for? Our team is one message away.

General questions

The first step is to fill out our online application. It takes as little as five minutes, and our support team is happy to help if you need assistance. Once submitted, you may be considered for a payday loan of up to $400 as a first-time applicant with CashMate. On your due date, the loan amount and fee are automatically withdrawn from your bank account if you have agreed to pre-authorized debit payments. It’s that simple.

The amount you qualify for depends on the information you provide in your application, including your income and ability to meet our qualification criteria. Returning customers may be eligible for up to $1,500.

Your loan is due on your next payday.

To be considered for approval, you must provide: - One piece of government-issued Saskatchewan ID (resident of Saskatchewan) - Proof of address (phone, cable, hydro bill, etc.) - Most recent pay stub - Minimum 4–5 months of employment with the same employer - 60-day bank statement from the date of application - Blank cheque or pre-authorized debit form

What are my payment options?

Yes. You can pay off your loan any time before your due date without extra fees or penalties. Just call our friendly customer service at 306-651-3333 to pay off your loan early.

Pre-authorized withdrawal works just like a paper cheque. Once presented to your bank for payment of your loan, the specified payment amount will be withdrawn from your bank account and sent to Cashmate to satisfy the amount due.

Your bank account will be automatically debited on the due date, so there is no need to send payment by mail. If you’re interested in reducing your fee, you can repay your loan early.

Yes, we will automatically reduce your loan fee according to the number of days that the loan is repaid early.

If your payment is received after the due date, and the pre-authorized debit attempt is dishonored or the cheque is dishonored, you will be charged an NSF fee of $20. You may also incur overdraft fees from your bank. The best way to avoid making late payments is to set up pre-authorized withdrawal and have sufficient funds in your bank account on your payment due date. After two failed attempts to debit your checking account, we may initiate collections procedures.

Cashmate may charge you a non-sufficient funds (NSF) fee if we attempt to make a pre-authorized withdrawal from your bank account on your due date and there are not enough funds in your bank account. Your bank may also charge you an NSF fee. Please check with your financial institution for their policy on NSF fees.

It normally takes two business days for your payment to clear at the bank. Once the payment clears, you can then request a new loan at any time by providing us with proof of payment.

Still have questions?

Our support team is available 7 days a week to help you with anything about your application or account.